Terms & Conditions

Hellenic Museum Events & Ticketing

The following terms and conditions apply to all persons who purchase tickets to events and programs managed by the Hellenic Museum. By purchasing any Tickets, you agree and acknowledge you are bound by the relevant Ticketing Terms. Please read them carefully.

1.0 Terms of Sale

The Hellenic Museum will grant you entry to the Sites and/or access to the Goods and Services upon presentation of a valid Ticket.
Except where required by law or otherwise detailed in these Terms, all Tickets are:

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valid only for the specific Goods and Services for which they have been issued;
valid only if payment has been made in full prior to entry; and
valid only for the specific date, time and any other conditions stated on the Ticket (or sales receipt).

All ticket sales are final. Full refunds will be given up to five (5) days prior to the event. After this time no refunds will be given, except as required under the Australian Consumer Law. Refunds will not be made for:

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change of mind;

inadvertently booking the wrong session;

if there is a change to your personal circumstances;

if you arrived late for your timed session; or

if you did not enjoy the event.

Force Majeure Event.

If the Hellenic Museum cannot deliver the event (in whole or in part) due to a Force Majeure Event, the Hellenic Museum may, at their sole discretion:

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Reschedule. The Hellenic Museum may reschedule an event and allow you to redeem your Ticket for any rescheduled date(s) as advertised on the Website or otherwise notified to you. In these circumstances, we will hold payment for your Ticket and you shall not be entitled to a refund unless you notify us within four (4) weeks of publication of the rescheduled date that you cannot attend;

Relocate. The Hellenic Museum may relocate any Events to an alternate venue or location. Where the new venue or location is significantly different to the original venue or location notified to you at the time of purchase, you may be entitled to a refund if you notify the Hellenic Museum within four (4) weeks of publication of the new venue or location that you cannot attend;

Cancellation. If the event is cancelled by the Hellenic Museum due to a Force Majeure Event, then we will grant you a refund (less any booking fees and charges). Refunds should be applied for within four (4) weeks from the announcement of cancellation.

If only part of the Event/s are cancelled, significantly relocated, rescheduled, or otherwise significantly varied, we may offer you a pro-rata refund if it is reasonable to do so in the circumstances.

Staff working at the Hellenic Museum on the day of the event are not able to provide refunds.

GST will apply to all goods and services supplied through this site.

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2.0 Conditions of Entry

All patrons must have a valid ticket and be able to present it on request. Patrons who purchase a ‘concession’ ticket must, upon request, present a valid concession card. Concessions accepted include domestic and international student cards, seniors’ cards, pensioner concession cards, veteran cards and health care cards.

Late arrival may result in non-admittance. Doors typically close 20 minutes after an event begins, patrons will not be admitted after this time and tickets will be forfeit.

Children, if present, must be supervised by a parent or guardian at all times.

Please remember to turn off your phone and all other electronic devices before the event.

Please be considerate to others before, during and after events.

We may ask you to shift seats to ensure the event runs smoothly.

We also reserve the right to refuse or end admission to any visitor.

Please keep an eye on your belongings. The Hellenic Museum takes no responsibility for personal items left on the premises during or after events.

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3.0 Privacy and Access

Any personal information that the Hellenic Museum collects from your use of this web site will be maintained in accordance with the Hellenic Museum privacy policy.

The Hellenic Museum may refuse access to this web site at any time in its sole discretion.

Events at the Hellenic Museum occasionally attract some media interest. By purchasing your ticket and/or attending the event you are agreeing for your name, photograph and/or footage of you to be used for promotional or advertising purposes.

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4.0 Variation

The Hellenic Museum reserves the right to vary the terms of sale at any time. Variations become effective upon posting on the web site. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.

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Current as of 26 April 2023