Question 1

What kind of tours do you offer? What is the difference?

Accepted Answer

The Hellenic Museum offers guided tours. 
There are 2 types of guided tour: public guided tours, and private weekday tours.

• Public guided tours exploring highlights from the museum collections are held periodically. Tickets are available online to the general public and each tour is capped at 15 people. This is our recommended tour format for general visitors, seeking a guided tour as an individual or in a small group.

• For general visitors in groups of 8 or more and all education groups seeking a guided tour, we recommend a private weekday tour. These tours are available for groups of 8–20 people between 10AM–3PM Monday to Friday, subject to availability.

Visitor groups of 8 or more, and all education groups should contact us to enquire.

Question 2

How many people can be accommodated in a tour?

Accepted Answer

In order to provide the most comfortable and enriching experience, Hellenic Museum tours are capped at a maximum of 20 people per tour. For school groups, this number must include at least two (2) supervising adults. For groups larger than 20, multiple tours should be arranged.

Question 3

How do I book a group tour or visit for a school, community or general group?

Accepted Answer

Bookings are required for all groups planning a visit to the Hellenic Museum.
Tours can be arranged by completing the enquiry form above.
To book any other group visit, please contact us.(https://www.hellenic.org.au/contact-us)

Question 4

Do I need to book if my group is only planning a general Museum visit?

Accepted Answer

Group visits (without tours) are very welcome. If your group has 8 or more people, we kindly ask you to contact us (https://www.hellenic.org.au/contact-us)in advance to assist with capacity management.

Question 5

What do I need to include when making a booking?

Accepted Answer

When booking a tour, please use the Tour Enquiries form above,  which will prompt you for all required information.

For other group enquiries, please contact us directly (https://www.hellenic.org.au/contact-us)and provide:
 • a contact name
 • phone number
 • email
 • preferred date and time
 • number of attendees
 • school or community group (if applicable)
 • any areas of particular interest (if applicable)

Question 6

What is the cost? Can we pay upon arrival or in advance?

Accepted Answer

For self-guided visits, payment is expected upon arrival to the Museum.
The fee for a self-guided visit is the cost of museum admission: $16 adult / $10 concession.

For guided tours*, payment can be invoiced.
The fee for a guided tour is $22 adult / $15 concession, including general admission.

Teachers and carers receive free entry.

*Excludes public guided tours. Tickets for these are pre-booked and paid online. See our What's On page (https://www.hellenic.org.au/whats-on)for upcoming tour dates.

Question 7

How do we get there? When should we arrive?

Accepted Answer

For details of our location and transport options, please see Plan Your Visit.(https://www.hellenic.org.au/visit)
It is recommended groups arrive 10 minutes prior to their scheduled booking, to allow time for arrival, cloaking bags and splitting into groups where applicable.

Question 8

Do you have a place for buses or large vans to park at the Museum?

Accepted Answer

The Hellenic Museum does not offer a space for bus and van parking.
Bus and van drop-off/collection only is available with advanced notice. If this applies to your booking, please advise and we will supply a map of the drop-off zone and entry points, and ensure this space is accessible on the day.

Paid parking is available at the Mint Carpark, located directly behind the Museum. This is managed by Working Heritage Victoria. We recommend contacting (https://www.workingheritage.com.au/parking-at-the-mint)WHV to discuss whether bus or van parking may be available.

Question 9

If we have a scheduled time, can we arrive earlier to browse the Museum?

Accepted Answer

Due to the number of groups scheduled throughout the day, we ask that you arrive no earlier than 10 minutes prior to your scheduled time. Your group is more than welcome to explore the rest of the Museum after your scheduled visit.

Question 10

Do you have lunchroom facilities?

Accepted Answer

The Museum does not have indoor lunchroom facilities. Bags, particularly those containing lunches, must be stored in cloak as no bulky items, or food or drink is permitted in gallery spaces.

We encourage groups to picnic in our Forecourt or the neighbouring Flagstaff Gardens. Education groups with extended/all-day bookings, or who are participating in workshops which utilise our Classroom or Pavilion, may be able to have lunch in these spaces. Please speak with our staff.

Question 11

Is photography permitted?

Accepted Answer

Visitors are allowed and encouraged to take photographs, but please do not use flash.

Question 12

How do I reschedule or cancel a confirmed appointment?

Accepted Answer

All requests to change or cancel existing appointments must be made via email to info@hellenic.org.au.(mailto:info@hellenic.org.au) Please include your name, telephone number, name of organisation, and date and time of your visit.

Particularly in the case of guided visits, we kindly ask for as much advance notice as possible so that we may assign your guide to another group.

Question 13

My group includes individuals with particular needs. Can the museum accommodate us?

Accepted Answer

Yes, the Hellenic Museum welcomes everyone. When contacting us about a tour or visit booking, please let us know what accommodations we can provide in order to meet the needs of your group.

Question 14

What else do you offer for education groups?​

Accepted Answer

We welcome education groups of all stages and interests.

In addition to guided tours and self-guided visits, we provide education workshops (hellenic.org.au/education)that explore our collections and their connection to a wide range of subjects including history, society, literature, art and more. Visit the links to browse our workshops currently on offer for Primary,(https://www.hellenic.org.au/education/primary-workshops) Secondary (https://www.hellenic.org.au/education/secondary-workshops)and VCE Ancient Histories (https://www.hellenic.org.au/education/vce-workshops)groups.

We periodically offer programs for Higher Education and adult groups, including our popular Summer School. Subscribe to our Hellenic Social email newsletter (hellenic.org.au/subscribe)to be among the first to hear about these programs.

Question 15

Can you design a customised program based on individual curriculum requirements?

Accepted Answer

If you have a particular area you would like to explore, our educators can work with you to identify relevant connections in our existing offers, or for an agreed cost, design a workshop or tour especially for your group. Please contact us.(https://www.hellenic.org.au/contact-us)

Question 16

I have another question

Accepted Answer

We're here to help! Please contact us.(https://www.hellenic.org.au/contact-us)

TOUR ENQUIRIES & FAQS

Interested in booking a tour at the Hellenic Museum? We can't wait to welcome you! Submit an enquiry and our team will contact you to confirm your booking.

Tours — Frequently Asked Questions

Tour FAQs