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COVID-SAFE POLICIES

Correct as of Friday 14 January 2022

The Hellenic Museum is currently open every day 10am – 4pm. 

 

To ensure the health and safety of our visitors, team and volunteers, we have implemented a number of important changes that reflect COVID-safe practices as required and recommended by government regulation. 

 

Please ensure you are familiar with the FAQs below before you visit the Museum. Additionally, you can go to coronavirus.vic.gov.au for the latest information from the state government.

Is the Museum open?

Yes, the Hellenic Museum reopened to the public on 3 November 2021. It is open daily from 10am and closes promptly at 4pm. If you arrive after 3pm, please ensure you have enough time for your visit.

Will I need to be vaccinated to visit the Museum?
Yes, all visitors aged 16 years and over must be fully vaccinated to enter the Hellenic Museum. This is subject to Public Health considerations of epidemiology at the time. This is a legal requirement under the Health Directions of the Victorian Government, as endorsed by the Chief Health Officer in order to protect our health and safety.

Do I need to pre-book my Museum admission ticket? 

There is no need to pre-book admission ticket to the Hellenic Museum; currently, online tickets are not available. Tickets are available to purchase ​at the front desk. We kindly ask that groups of 8 or more please contact the Museum in advance of their visit to help manage visitor numbers. 

Do I need to wear a face mask?

Yes, wearing a mask is mandatory. As directed by the Victorian Government, all Museum visitors aged 12 and above will be required to wear a fitted face mask indoors while they explore the collections. This means inside all the Museum exhibitions but not in the Museum courtyard or forecourt.

What measures and cleaning standards are you putting in place to keep visitors safe?

In addition to monitored crowd capacities, physical distancing and the wearing of face masks, we have implemented an additional cleaning schedule for surfaces and amenities at the Museum and sanitising stations at the entrance and bathrooms for you to clean your hands. 

Do I need to use the Services Victoria app when visiting the Museum? 
Yes. As required by the Victorian Government, all visitors will need to register when they arrive at the Hellenic Museum for contact tracing purposes. On arrival, you will be asked to check in using the Service Victoria App. Please help us by linking your COVID-19 digital certificate to the Service Victoria app before your visit. Admission staff will be available to help you register if needed.

Will you be accepting cash? 

Yes, the Museum will continue to accept cash but we actively encourage the purchase of Museum tickets and shop items using credit and debit cards. We encourage visitors to sanitise their hands prior to handing over cash. 

What will be open at the Museum?

All exhibition spaces across both floors will be open to the public. We actively encourage visitors to spend time in the forecourt, interspersing their visit with indoor and outdoor activity. Please note that the courtyard is closed to the public except to ticket holders during events taking place in the space. 

What are your policies around events and public programs?

All Hellenic Museum event ticket holders must be fully vaccinated in order to attend any and all events and programs organised by and/or held at the Hellenic Museum. Tickets to events and programs are sold on the Museum's website and are not eligible for refunds unless an event is cancelled by the Hellenic Museum or due to Government COVID mandates.  

For further information, you can read our standard event Terms and Conditions here.

Where can I read your COVID Safe plans?

Our COVID Safe Plan can be found here

This page will be updated as information is received from the Victorian Government.